A recent article in CIO speaks about the challenges of knowledge transfer specifically in the context of outsourcing. Here is a snippet from the article.
“The following are key considerations for a successful knowledge transfer and mitigation of the risks involved in the start-up of an outsourcing arrangement:
- Keep attention focused on knowledge transfer throughout the transition.
- Recognize that reducing the knowledge transfer effort can affect the overall success of the outsourced support model.
- Perform knowledge transfer planning independently of the selected provider.
- Make sure the documentation process starts on schedule.
- Require comprehensive and detailed documentation from the provider.
- Retain the key legacy staff members.
- Be aware of the effect of possible high turnover at the provider’s center.
- Implement a knowledge management program following the transition.”
As the market gets increasingly commodotized outsourcing service providers who have a robust knowledge transfer process defined which goes beyond mere documentation would have an edge.Check out the comments at the end of the article as well-some of them are interesting.