Enterprise 2.0 Would Signal The End Of The Corporate KM Function

Stowe Boyd’s response to my previous post got me thinking on the implications of the edge on Enterprise 2.0. As enterprises start adopting the idea of the participatory web within the firewall, the corporate KM function as we know it today would cease to exist eventually. (Symbolically represented by the last empty cell on the table below). When this happens is anybody’s guess. As knowledge work draws from and contributes to the edge, the need to “manage” knowledge would reduce. This table is a comparison of the key differences between Enterprise 1.0 and 2.0. The implications of the edge would go far beyond KM and would impact the way businesses are structured and run. Let me know if you can think of other differences or alternative views.

Enterprise 1.0 Enterprise 2.0

Knowledge Manager

Community Coordinator/Collaboration Evangelist

Intranets

Blogs

Shared Workspaces

Wiki based collaborative workspaces

Taxonomy

Folksonomy

CKO

Chief Edge Strategist -This role would be far more transformational than the typical CKO of Enterprise 1.0

Teams (Employees are assigned to projects)

Managerial Oversight is key.

Smart Mobs (Employees would self-select into projects) – JIT Teams . This IMHO would be the most important revolution on the organizational stack (Borrowing the term from Tom Malone).Employee autonomy is key.

Traditional unit of work is a “task”

New ways of micro-chunking work would emerge. This would enable self-selection of employees into projects they can be of maximum value to.

Cross-cultural interventions in global teams

Emergence of the true “global networked citizen” – Dwindling cross-cultural interventions

Change Management

Change manages itself

Centrally “managed” knowledge repositories with “knowledge owners”/librarians responsible for the content.

Self-sustaining/Self-Healing knowledge stocks (Wikipedia kind of ecosystems) augmented with systems enabling flow (Blogs,RSS,SSE etc.,)

Idea Management Systems

Idea Aggregation Systems – Increasing acknowledgement of the “edge”

Organizational Knowledge Management is the primary goal

Personal Knowledge Management is the primary goal

“Getting” people to share

Helping people “getting things done”

Firm composed of business units run by formally employed managers

Firm composed of business units run by intrapreneurs who “emerge” from the edge

The Corporate KM Function

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3 thoughts on “Enterprise 2.0 Would Signal The End Of The Corporate KM Function

  1. It is a very interesting post. I thinkthe change from Enteprise 1.0 to Enterprise 2.O would happen without anybody realizing it. Once it is there then people would wonder how things existed before. The change can only happen if the top management of any organization is aware of the huge changes happening else where. In my organization I hear about wikis,blogs but still these ideas have not caught the attention of the masses and the primary reason I can think is that the top management is not aware of these changes. I also think it willnot take much time for senior management to be aware of these changes. It will be much faster than we imagine.

  2. There may be groups within your organization which are experimenting with such tools.The role of the senior management would be to identify such “cultural sweetspots” and see how they can nurture the viral adoption of such tools among a larger audience.

  3. Thanks for a good post! I believe the tools that are emerging will have a huge impact on todays corporations. The bounderies between companies will be less and less clear,and value will to a larger extent be created by networks of individuals.It will be extremely interesting how corporations will handle the balance between control/openess. Trying to “implement” these tools behind firewalls, will most likely fail, or at least not give the benefits they could. Imagine a telephone or email, that can only be used within your organization.

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